Social licence and consent

This records whether process evidence exists. It does not, and cannot, establish that consent was given. Consent belongs to rights-holders, and a self-assessed consent score is itself a risk.

Filtered for a worker or workforce representative, in read-only mode

See what a working grievance mechanism is meant to look like, so you can tell whether yours is one.

This journey does not record answers. You are reading the questions an organisation should be able to answer, and the artefacts behind each one.

Before you start

This is a plain-language explainer. It is not a channel for reporting a concern and nothing entered here reaches your employer.
If you have a safety concern, use your site's reporting process and your regulator, not a web tool.

1. See the scope

Review mode

These questions show what an organisation should be able to produce. No answers are saved from this role journey.

Can you produce a publicly available human rights policy commitment, approved at senior level, that states what it expects of personnel and business partners?
Can you produce human rights due diligence records covering impacts you caused, contributed to, and impacts linked to you through business relationships?
Where adverse impacts have occurred, can you produce records of the remediation provided or cooperated with?
Can you produce records showing complaints received through your grievance mechanism, how each was handled, and how long it took?
Can you produce a review of the grievance mechanism against the effectiveness criteria, carried out with the people who use it?
Can you show that people who raise a concern are protected from retaliation, and that this protection has been communicated in the languages people actually use?
Can you produce an engagement plan that identifies affected communities and shows how they were identified, including people who are harder to reach?
Can you produce dated records of engagement showing what was raised, what you said in response, and what actually changed as a result?
Can you produce a register of commitments made to communities, showing which have been met and which are outstanding?
Can you produce a record of the consent process, kept in terms the rights-holders themselves recognise, including where they disagree with your account of it?
This is determined by rights-holders, not by the proponent. What follows records whether process evidence exists. It does not, and cannot, establish that consent was given.
Can you show that the process gave rights-holders the time, information and independent advice they asked for, on their terms rather than your project schedule?
This is determined by rights-holders, not by the proponent. What follows records whether process evidence exists. It does not, and cannot, establish that consent was given.
Can you show what happens if rights-holders withdraw or decline consent, and that this has been communicated to them?
This is determined by rights-holders, not by the proponent. What follows records whether process evidence exists. It does not, and cannot, establish that consent was given.
Can you produce agreement documentation with Traditional Owners, including how it was negotiated and what independent support was available to them?
This is determined by rights-holders, not by the proponent. What follows records whether process evidence exists. It does not, and cannot, establish that consent was given.
Where physical or economic displacement has occurred, can you produce resettlement or livelihood restoration planning and monitoring of outcomes?
Can you show that affected communities and workers are party to closure planning, including what happens to employment and infrastructure?

Section 1 of 3

Filtered for a worker or workforce representative, in read-only mode

Before you start

1. See the scope

Review mode

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Questions ready for review